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Our Policies

Attendance Policy

No-Show, Late Arrival & Late Cancellation Policy

At Nirvana Healthcare Services, we value your time and ours. To provide exceptional care while respecting our team’s and patients’ schedules, we have established the following policy. Lastminute changes disrupt our ability to offer appointments to other patients and affect the efficiency of our services. By scheduling with us, you agree to the terms outlined below. We appreciate your understanding and cooperation in helping us deliver the highest quality care.

Definitions

  • No Show: Failure to arrive for a scheduled appointment.
  • Late Cancellation: Canceling an appointment less than 48 hours before the scheduled time.
  • Late Arrival: Arriving at the clinic or logging into a virtual visit more than 10 minutes after the scheduled start time.

Fees

  • A valid credit card is required to be kept on file. Insurance co-pays will be charged at the time of the visit.
  • A $100 fee applies to any “No Show,” “Late Cancellation,” or “Late Arrival.”
  • If a late-arriving patient is still able to be seen, no fee will be charged.

Appointment Cancellations

Appointments must be canceled at least 48 hours in advance to avoid fees.
  • To cancel:

Established Patients

  • Appointments must be canceled at least 48 hours before the scheduled time.
  • If a late-arriving patient cannot be seen on the same day, they will be rescheduled, and the $100 fee will apply.
  • Patients with three (3) or more “No Shows,” “Late Cancellations,” or “Late Arrivals” may be dismissed from the practice or restricted to “Walk-In Only” status at the provider’s discretion.

New Patients

  • Appointments must be canceled at least 48 hours in advance.
  • If a new patient “No Shows” for their appointment, they will not be allowed to schedule an initial visit again and can only be seen on a walk-in basis.
  • Late-arriving new patients may wait to be seen, as time permits, or return as a walk-in.

Virtual Visits

  • Providers must be licensed in the state where the patient is physically located at the time of the appointment.
  • Virtual sessions scheduled outside of Maryland or New Mexico will be postponed, and a $100 “No Show” or “Late Cancellation” fee will apply.
  • Providers cannot conduct appointments while patients are in a moving vehicle. Sessions conducted in non-stationary vehicles will be postponed, and the $100 fee will apply.
  • Please log into your appointment on time via Zoom using the provided link.
  • To cancel or reschedule a virtual appointment, notify the office at least 48 hours in advance to avoid the $100 fee.

Deposits

  • For services requiring ordered medications or products (e.g., weight loss injections, neurotoxins, ketamine treatments, IV infusions, stem-cell facials), a 50% non-refundable deposit is required.
  • Reschedule within 30 days of the original appointment to retain your deposit. Failure to do so or canceling less than 48 hours in advance will result in a $100 fee.
  • Deposits will not be refunded but can be applied toward a rescheduled appointment within the 30-day window.

Refunds and Treatment Outcomes

  • Refunds: We do not provide refunds for any rendered services.
  • Outcomes: Results can vary significantly between patients. While we strive to achieve the desired outcomes, they cannot be guaranteed. Any additional treatments required to meet patient goals will be the client’s responsibility.

Thank you for your cooperation. We look forward to serving you!

Maryland
  • 120 Waterfront St. Suite # 420 National Harbor, Maryland 20745
  • 240-NIRVANA (647-8262)
  • Monday - Friday 10 AM - 8 PM EST By appointment only
New Mexico
  • 400 N. Pennsylvania Ave. Suite # 670-D Roswell, New Mexico 88201
  • 844-779-2437
  • Monday - Friday 8 AM - 6 PM MST By appointment only
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