Privacy Policy
At Nirvana Healthcare Services, we are committed to protecting the privacy and confidentiality of our patients’ personal and health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with HIPAA (Health Insurance Portability and Accountability Act) and other applicable privacy laws.
1. Information We Collect
We may collect the following types of information:
- Personal identifiers (name, date of birth, address, phone number, email, etc.).
- Medical history, treatment records, and mental health information.
- Insurance and billing details.
- Emergency contact and legal representative information.
2. How We Use Your Information
We use your information to:
- Provide high-quality mental health services.
- Manage appointments and communicate with you regarding your treatment.
- Process insurance claims and payments.
- Comply with legal, regulatory, and safety requirements.
- Improve our services through internal reviews and quality assessments.
- By providing a telephone number and submitting information via the online forms you are consenting to be contacted by SMS text message. Message & data rates may apply. Message frequency may vary. Reply “HELP” for more information. You can reply “STOP” to opt-out of further messaging.
3. How We Protect Your Information
We implement strict security measures, including encryption, secure data storage, and access controls, to protect your personal and health information from unauthorized access, disclosure, or misuse.
4. Information Sharing and Disclosure
We do not sell or share your personal information except in the following cases:
- With Your Consent – We will only share your information with third parties if you authorize us to do so.
- For Treatment, Payment, and Healthcare Operations – Your information may be shared with healthcare providers, insurers, or third-party service providers necessary for your care.
- As Required by Law – We may disclose information to comply with legal obligations, such as court orders or public health reporting requirements.
- In Emergency Situations – If necessary to protect your health and safety or the health and safety of others.
5. Your Rights Under HIPAA
You have the right to:
- Access and obtain a copy of your medical records.
- Request Corrections if you believe your records are incorrect.
- Request Confidential Communications to be sent to an alternative address or contact method.
- Limit or Restrict Use and Disclosure of your health information.
- File a Complaint if you believe your privacy rights have been violated.
6. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy as needed. Any changes will be posted on our website, and the updated policy will be effective immediately.